Category: Customer Support/Call Centre

Front office Executive

Hotel Well Park Resort

Vacancy

1

Job Responsibilities

  • Provide upscale guest service experiences for clients throughout their stay
  • Ensure clients are properly greeted upon their arrival
  • Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
  • Coordinate luggage collection and storage
  • Oversee check-in and check-out procedures, including reservations and financial transactions
  • Promptly address guests' requests, like in-room dining
  • Actively listen to and resolve complaints
  • Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
  • Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
  • Promote all resort amenities, conveniences and programs offered
  • Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
  • Appraise team's performance and produce regular reports
  • Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience
  • Examine daily duties, assign tasks and check on progress
  • Analyze customer feedback from resort guestbook and online reviews and suggest ways to improve ratings
  • Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
  • Processes reservations from the sales office, other resort departments, and travel agents.
  • Knows the type of rooms available as well as their location and layout.
  • Creates and maintains reservation records by date of arrival and alphabetical listing.
  • Determines room rates based on the selling tactics of the resort.
  • Communicates reservation information to the front desk.
  • Processes cancellations and modifications and promptly relays this information to the front desk.
  • Understands the resort's policy on guaranteed reservations and no-shows.
  • Processes advance deposits on reservations.
  • Tracks future room availabilities on the basis of reservations.
  • Helps develop room revenue and occupancy forecasts.
  • Prepares expected arrival list for front office use.
  • Makes sure that files are kept up to date.
  • Maintains a clean and neat appearance and work area at all times.
  • Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.
  • Walk around with the client and ensuring that they secure whatever services they are in need of.
  • To be aware of all front office procedures and assist with reception duties when required.

Employment Status

Full-time

Workplace

  • Work at office

Educational Requirements

  • Bachelor degree in any discipline

Experience Requirements

  • 2 to 3 year(s)

Additional Requirements

  • The applicants should have experience in the following business area(s): Hotel, Resort

Job Location

Cox's Bazar

Salary

    Negotiable
Job Summary

Published on: 20 Sep 2021

Vacancy:  1

Employment Status: Full-time

Experience: 2 to 3 year(s)

Job Location: Cox's Bazar

Salary: Negotiable

Application Deadline: 20 Oct 2021

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(রিপোর্ট)
এই চাকরির জন্য বিজ্ঞাপন দাতা প্রতিষ্ঠান আপনার কাছ থেকে কোন অর্থ চাইলে অথবা কোন ধরনের ভুল বা বিভ্রান্তিকর তথ্য দিলে অতি সত্ত্বর আমাদেরকে জানান অথবা জবটি রিপোর্ট করুন

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Application Deadline : 20 Oct 2021

Published On

20 Sep 2021

Company Information

Hotel Well Park Resort